Hotel Reputation Management Services | Today Hospitality India
Build a Reputation That Books Itself
Every rating, every guest review, every social post—these define how your hotel is perceived online. With 9 out of 10 travelers checking reviews before booking, reputation isn’t just image—it’s revenue. At Today Hospitality India, we help hotels across Assam, Meghalaya, Arunachal Pradesh, and Delhi turn guest feedback into loyalty, visibility, and profit.
Why Hotel Reputation Management Matters
Boost Revenue
A 1-star jump in ratings can increase revenue by up to 9%.
Enhance Trust
88% of travelers trust online reviews as much as personal recommendations.
Improve SEO
Good reviews and high ratings push your listing up in search results.
Avoid Crises
Proactive management prevents small issues from becoming viral disasters.
What We Do - Smart, Structured Reputation Solutions
Monitor Reviews Across 50+ Platforms in Real Time
Get instant alerts for new reviews on Google, Booking.com, OTAs, and social media.
AI scans reviews for sentiment (positive/negative/neutral) and themes (e.g., Wi-Fi, staff).
Spot trends early—like recurring complaints about cleanliness or food.
Generate Positive Reviews, Proactively
Send post-checkout emails with direct review links.
Encourage reviews with value-adds (e.g., “Get 10% off your next stay!”).
Collect on-site feedback via QR codes and tablets.
Respond to Reviews Like a Pro
Use customizable templates for quick, on-brand replies.
Address bad reviews constructively and publicly, while resolving privately.
Highlight guest praises in replies to reinforce strengths.
Reputation Analytics & Competitive Benchmarking
Monthly reports showing rating trends, review volume, and guest sentiment.
Compare your performance with nearby competitors or top hotels in your category.
Identify weak areas like “slow check-in” or “poor AC” before they become patterns.
Social Media Listening & Response
Monitor mentions on platforms like Twitter, Instagram, Facebook.
Engage with user-generated content to boost brand authenticity.
Respond to public concerns within hours to show active service culture.
Crisis Management & Damage Control
Action plans for viral complaints, fake reviews, or operational slip-ups.
Staff escalation protocols for review alerts and major complaints.
Reputation repair with positive content strategies and press outreach.
Client Success - From Struggle to 4.5 Stars
Client – A 3-star hotel in Guwahati
Challenge – Old negative reviews, poor Wi-Fi comments, no recent responses
Our Solution –
Introduced AI-powered monitoring to flag issues.
Incentivized reviews through a post-stay email strategy.
Focused on service training based on review insights.
Results in 6 Months –
Jumped from 3.5 to 4.5 stars
40% increase in direct website bookings
2x engagement on Tripadvisor and Google
Challenges We Solve
| Problem | Our Solution |
|---|---|
| Low review count | Post-stay automated review requests |
| Negative reviews visible | Personalized public responses + follow-up |
| Review management delays | Real-time alerts and response workflows |
| Fake/false reviews | AI detection + flagging/reporting system |
| Inconsistent brand voice | Templates + training for review response team |
Why Today Hospitality India?
- 🔹 AI-Powered Review Tracking: Stay on top of every review, mention, and keyword.
- 🔹 End-to-End Management: From automation to analytics, we handle it all.
- 🔹 Northeast India’s Trusted Hospitality Partner: Deep experience in regional guest trends.
- 🔹 Full Integration: Connects with PMS, CRM, OTA channels, and email tools.
- 🔹 Proven Uplift: Clients typically see a 1.5-star increase within the first year.
Ready to Own Your Hotel’s Online Narrative?
Book a free reputation audit with Today Hospitality India and discover how much trust (and revenue) your reviews could be generating.
Today Hospitality India
Turning Feedback Into Five-Star Futures.