Hotel Guest Engagement Solutions | Today Hospitality India
Guest Engagement Reimagined - From Check-In to Lifelong Loyalty
In today’s digital-first world, your guest experience must be more than just a stay—it should feel like a story worth sharing. At Today Hospitality India, we help hotels turn every interaction into loyalty, every stay into a memory, and every guest into an advocate.
Why Guest Engagement is a Game-Changer
65% of engaged guests return—boost your repeat bookings.
Happy guests leave 5x more reviews, lifting your rankings.
Personalized upsells raise spend by 20–35%.
Retention is 5x cheaper than acquisition.
Our Smart Engagement Toolkit
Personalized Pre-Arrival Experience
Pre-stay forms to capture preferences Custom offers (“Upgrade to pool view!”) Instant mobile check-in + welcome alerts
Tech-Enhanced In-Stay Touchpoints
WhatsApp & chatbot concierge Voice-controlled rooms via IoT Real-time gamification (“Unlock a reward!”)
Instant Feedback & Sentiment Tracking
On-the-spot SMS surveys AI flags unhappy guests for fast recovery
Loyalty That Actually Works
Tier-based rewards & exclusive perks Partner benefits with local experiences Birthday & anniversary surprise offers
Post-Stay Re-Engagement
Personalized thank-you emails with stay photos Lapsed guest offers (“We miss you—here’s 15% off”) Retargeting campaigns across email & social
Mini Case Study
200-room resort | Problem: Low guest return rate
Strategy – AI surveys + photo memory emails + family-based offers
Results –
+40% repeat stays in 10 months +25% revenue from upsells
Overcome These Challenges Like a Pro
| Problem | Today’s Fix |
|---|---|
| Generic messaging | Segmented campaigns via CRM & AI |
| Low tech usage | In-app nudges + guest onboarding support |
| Disconnected data systems | Unified guest profile across CRM, PMS, POS |
| No follow-up after checkout | Smart automation with personalized triggers |
Why Hotels Choose Today Hospitality India
AI-Powered Engagement → Smarter guest touchpoints Fully Integrated Systems → CRM, feedback, OTA sync Higher ROI → +30–50% guest satisfaction boost Round-the-Clock Support → From chatbot to loyalty setup
Let’s Elevate Guest Satisfaction
Get a free guest engagement audit. Let’s create journeys that drive reviews, retention, and revenue.
Today Hospitality India
Crafting guest journeys that convert.