Hotel Guest Engagement Solutions | Today Hospitality India
Guest Engagement Reimagined - From Check-In to Lifelong Loyalty
In today’s digital-first world, your guest experience must be more than just a stay—it should feel like a story worth sharing. At Today Hospitality India, we help hotels turn every interaction into loyalty, every stay into a memory, and every guest into an advocate.
Why Guest Engagement is a Game-Changer
💡 65% of engaged guests return—boost your repeat bookings.
⭐ Happy guests leave 5x more reviews, lifting your rankings.
💰 Personalized upsells raise spend by 20–35%.
💼 Retention is 5x cheaper than acquisition.
Our Smart Engagement Toolkit
Personalized Pre-Arrival Experience
✅ Pre-stay forms to capture preferences
✅ Custom offers (“Upgrade to pool view!”)
✅ Instant mobile check-in + welcome alerts
Tech-Enhanced In-Stay Touchpoints
✅ WhatsApp & chatbot concierge
✅ Voice-controlled rooms via IoT
✅ Real-time gamification (“Unlock a reward!”)
Instant Feedback & Sentiment Tracking
✅ On-the-spot SMS surveys
✅ AI flags unhappy guests for fast recovery
Loyalty That Actually Works
✅ Tier-based rewards & exclusive perks
✅ Partner benefits with local experiences
✅ Birthday & anniversary surprise offers
Post-Stay Re-Engagement
✅ Personalized thank-you emails with stay photos
✅ Lapsed guest offers (“We miss you—here’s 15% off”)
✅ Retargeting campaigns across email & social
Mini Case Study
200-room resort | Problem: Low guest return rate
Strategy – AI surveys + photo memory emails + family-based offers
Results –
✔️ +40% repeat stays in 10 months
✔️ +25% revenue from upsells
🚀 Overcome These Challenges Like a Pro
| Problem | Today’s Fix |
|---|---|
| Generic messaging | Segmented campaigns via CRM & AI |
| Low tech usage | In-app nudges + guest onboarding support |
| Disconnected data systems | Unified guest profile across CRM, PMS, POS |
| No follow-up after checkout | Smart automation with personalized triggers |
Why Hotels Choose Today Hospitality India
✔️ AI-Powered Engagement → Smarter guest touchpoints
✔️ Fully Integrated Systems → CRM, feedback, OTA sync
✔️ Higher ROI → +30–50% guest satisfaction boost
✔️ Round-the-Clock Support → From chatbot to loyalty setup
Let’s Elevate Guest Satisfaction
💬 Get a free guest engagement audit. Let’s create journeys that drive reviews, retention, and revenue.
Today Hospitality India
Crafting guest journeys that convert.